B&M Mechanical – Privacy Policy
Effective Date: 2026-05-06
B&M Mechanical (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide to us, including information collected through our SMS messaging program.
Information We Collect
We collect information you provide directly to us, including:
- Name and contact information (phone number, email, address)
- Service location and property details
- Service history and account information
- Mobile opt-in data and SMS consent records
- Communications you send to us
How We Use Your Information
We use your information to:
- Schedule, dispatch, and perform mechanical services
- Send appointment reminders, technician updates, quotes, and invoices
- Respond to your inquiries and provide customer support
- Maintain accurate service and billing records
- Comply with legal and regulatory obligations
No Sale or Sharing of PII for Marketing
B&M Mechanical does not sell, rent, or share your Personally Identifiable Information (PII) with third parties for their marketing purposes. We do not authorize any third party to market their products or services to you using information you have provided to us.
SMS Consent and Mobile Information
Mobile information, including phone numbers and SMS opt-in consent, will not be shared with third parties or affiliates for marketing or promotional purposes. This restriction applies to all categories of mobile opt-in data and is independent of any other provision of this Privacy Policy. Information sharing related to SMS is limited to subcontractors that directly support the messaging program (such as our SMS platform provider and telecommunications carriers), and only to the extent necessary to deliver messages you have requested.
When We May Share Information
We may share limited information only in the following circumstances:
- With service providers and subcontractors who help us operate our business (dispatch software, payment processors, SMS platform providers), bound by confidentiality obligations
- When required by law, subpoena, or court order
- To protect the rights, safety, or property of B&M Mechanical, our customers, or the public
- In connection with a business transfer, merger, or acquisition
Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is completely secure, but we work to protect your information against unauthorized access, disclosure, or misuse.
Your Choices
- SMS: Reply STOP to any text message to opt out. Reply HELP for assistance.
- Account Information: Contact us to review, correct, or request deletion of your information, subject to applicable legal requirements.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.
Contact Us
B&M Mechanical Phone: 718 802 1700
Email: general@bmmechanical.nyc
Address: 126 13th Street # 4L-8 • Brooklyn • NY 11215
